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Privacy Policy

SiteGuard is committed to protecting the privacy and confidentiality of information it collects from customers, website users, providers and contractors.

This policy is subject to change by SiteGuard from time to time. Any such change shall be uploaded to our website, so you should re-check this policy periodically.

In most circumstances we collect information directly from you. This may be through information submitted to our website, information obtained during interaction with our website, correspondence, e-mail, in person or by telephone. We may also obtain information from a third party such as previous providers and credit references.

Personal information held by SiteGuard may include things such as your name, current and previous addresses, telephone or mobile phone number, e-mail address, and your username or password. We may also hold details of products or services that you have purchased from us.

How we collect your information

We may collect your information in a number of ways, including:

  • directly from you (such as by email, post, facsimile, face to face, over the phone or through our reseller channel, including wholesalers and partners; and where you provide information to SiteGuard when you visit our website, complete an application form or agreement for one of our services, or contact us with a query or request);
  • from third parties such as our related entities, business partners, credit reporting bodies, other customers, or your representatives;
  • from publicly available sources of information;
  • from our records of how you use our products or services;
  • when legally authorised or required to do so;

If you choose not to provide certain information about you, we may not be able to provide you with the products or services you require, or the level of service on which we pride ourselves.

Purpose of Collection

Information may be collected to provide you with our goods and services and the ongoing provision of goods or services. We may provide information to other contractors or agents to take actions or make enquires in relation to our or your requirements.

In relation to individuals acting as service providers, contractors or agents, we may use your information to access or use services provided by you or an organisation for which you work.

We may also access your information to send you information about our activities or developments that we believe may be of interest to you, or for other marketing purposes.

Use and Disclosure of Information

We use and disclose your information for the primary purpose for which you have provided the information. In addition to the use and disclosure of information outlined above and under 'Purpose of Collection', we also use and disclose information for purposes ancillary and consequential to the primary purpose of collection such as invoicing, related correspondence and file management. To this end, we may use the services of agents, service providers or contractors.

Purposes for which we may use or disclose your information also include:

  • the purpose for which it was collected;
  • the compilation and analysis of statistics and trends, the provision of information relating to the content available on that website and/or any ecommerce transactions conducted via that website;
  • to fulfil obligations in respect of any sale and purchase contract and/or any other contract between you and us;
  • to comply with applicable laws;
  • to send you any technical, administrative or legal notices;
  • to provide you with information about your transactions (including uploading of, access to, and receipt of, content on a website and purchase transactions undertaken on a website), content, services and products;
  • to provide marketing materials, services, events, special offers, competitions and promotions via any medium including mail, telephone and electronic messages or any other form of electronic, emerging, digital or conventional communications channel;
  • to maintain and manage our relationship with you;
  • dealing with enquiries;
  • billing and debt-recovery functions;
  • marketing services;
  • special offers and competitions;
  • changes (or potential changes) to our business structure or ownership;
  • market research and surveys.

At your request or according to our requirements or the requirements of law, we may disclose your information to organisations such as:

  • your authorised representatives;
  • credit-reporting and fraud-checking agencies;
  • credit providers (for credit related purposes such as credit-worthiness, credit rating, credit provision and financing);
  • our partners;
  • other suppliers;
  • our related companies;
  • our professional advisers, including our accountants, auditors and lawyers;
  • government and regulatory authorities and other organisations, as required or authorised by law; and
  • organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business.

We may also disclose your personal information to law enforcement and national security agencies, and other government and regulatory authorities as required or authorised by law.

Security of Information

The information you provide to SiteGuard is stored on computer and paper-based files as appropriate. The secure storage and use of information is important to SiteGuard and we endeavor to take reasonable steps to protect the information from misuse or loss, or unauthorised access, modification or disclosure.

When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it.

However, no data is entirely secure and safe from a breach or failure of data backup and security. Accordingly, whilst we take reasonable steps in relation to security of its services, we exclude all warranties and disclaim to the full extent permitted by law all liability in relation to data backup and security.

All staff with access to your personal information are bound by duties of confidentiality.

Cross-border Transfer

If you are visiting or using SiteGuard services from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries. By visiting this Site and communicating electronically with us, you consent to such transfers.

Accuracy of Personal Information

We take all reasonable steps to ensure that the information we collect is accurate, complete and up-to-date at the time of collection. If your circumstances change or you have reason to believe our records are not accurate, complete or up-to-date, please contact SiteGuard immediately and we will take all reasonable steps to amend the information in accordance with the above criteria or an alternative may be discussed with you.


You may request access to personal information that we hold on you. However, our discretion, duties and obligations under law may restrict your access. Given this, all reasonable actions will be taken to assist access or to address any reasons you have to seek access. If access is denied, we will provide you with reasons in accordance with law. If access is provided, a reasonable fee may be charged for time and other costs incurred in providing access.

Contacting Us

If you have any queries concerning any aspect of this policy or our practices, or a concern or complaint please contact us at support@siteguard.com. We will endeavor to get back to you within 48 hours.